Ax1800 Privacy Policy — Protecting Our Users' Data
This policy explains how ax1800 collects, stores, and uses your personal information as a user of our online entertainment platform in Malaysia.
Applies to all ax1800 platform users. Last updated: 2026.
Information We Collect
When you register for or use the ax1800 platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia. The types of information we collect are as follows:
- Account Information: Full name, email address, phone number, date of birth, and login credentials provided during account registration.
- Payment Information: Transaction details in MYR including the payment method used, such as TNG eWallet, FPX, or online banking. We do not store full card numbers — only the information needed to process transactions.
- Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and other technical data collected automatically when you access the platform.
- Usage Data: Records of in-platform activity, including pages visited, games played, access times, and interactions with platform features.
- Cookies: Small data files stored on your device to enhance your browsing experience, maintain login sessions, and understand platform usage patterns.
How Your Data Is Used
Ax1800 uses collected information solely for legitimate purposes that are directly related to delivering platform services to users. The primary purposes for data use are as follows:
- Processing account registrations and verifying user identity to confirm eligibility to use the platform.
- Processing MYR deposits and withdrawals and generating accurate transaction records.
- Sending important account notices, terms updates, transaction confirmations, or security alerts via email or other channels you have provided.
- Detecting and preventing fraudulent activity, account misuse, or unauthorised access attempts.
- Improving the overall performance, stability, and user experience of the ax1800 platform based on collected usage data.
- Complying with applicable laws and regulations in Malaysia.
Ax1800 does not use your data for any third-party marketing purposes without your consent. We do not sell users' personal information to any external parties.
Cookies & Session Tracking
The ax1800 platform uses cookies to ensure a smooth and personalised user experience. Cookies are small text files stored in your browser or device when you visit our platform.
We use two main types of cookies:
- Session Cookies: Temporary cookies that are automatically deleted when you close your browser. These are used to maintain your login status during an active session.
- Persistent Cookies: Cookies that remain on your device for a set period. These are used to remember your language preference, display settings, and other details that help speed up the login process on your next visit.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform. Continued use of the ax1800 platform is considered acceptance of cookie usage in accordance with this policy.
Data Storage, Security & Sharing
Storage & Security
All personal data collected by ax1800 is stored on servers protected with industry-standard SSL encryption. Access to user data is strictly limited to authorised personnel and only when necessary for platform operations.
Payment information in MYR is processed through channels that comply with digital transaction security standards. ax1800 conducts regular security audits to identify and address any system vulnerabilities that may arise.
Third-Party Sharing
Ax1800 does not share users' personal information with third parties except in the following situations:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement bodies when required by law or court order.
- Technical service providers that support platform operations, with access limited to the minimum data necessary.
In all data-sharing instances, ax1800 ensures that recipients are bound by equivalent data protection obligations.
User Rights & How to Contact Us
Your Rights as a User
As an ax1800 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any of your information is inaccurate or incomplete, you may request a correction through our customer support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances as provided by law.
Privacy Policy Updates
Ax1800 reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via an in-platform notice or by email. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the ax1800 support team by email at [email protected]. You may also refer to the FAQ us for general enquiries about platform use. We are committed to responding to all privacy-related queries within a reasonable timeframe.
Still Have Questions About Your Privacy?
The ax1800 support team is here to help you understand how your data is handled. Reach us by email or check the FAQ for quick answers.